All the Better Things

Yes, we ship worldwide!

INTERNATIONAL SHIPPING 

International Orders Are Final Sale (no refunds or exchanges)

• We ship internationally using USPS First Class/Priority Mail and UPS Worldwide/Standard. Calculated rates are shown at checkout.

• The recipient of the order is responsible for the tax and duty fees charged by customs to release the package for delivery

• All International Orders must have a phone # and email for the recipient of the delivery when creating the order

• The delivery estimate for international orders on average is about 10-14 business days dependent upon the country of origin

• If you have not received your package within 30 days, please email us at hello@hyergoods.com. PLEASE NOTE THAT, DUE TO COVID-19, INTERNATIONAL PACKAGES ARE TAKING LONGER THAN NORMAL. WE ARE NOT ABLE TO PROVIDE ANY ADDITIONAL INFORMATION ON DELAYS IF PACKAGES ARE SHIPPED VIA USPS FIRST CLASS INTERNATIONAL MAIL.

Returns, Exchanges and Refunds

If you are not entirely satisfied with your order, we are here to help!

RETURNS/EXCHANGES

All return and/or exchange requests must be filed within 14 days of receipt of the order by emailing us at hello@hyergoods.com. Please let us know the reason for the return/exchange and which item(s) are being returned from your order. In the event of an exchange/return.

All items must be returned ...

• Unused and In the same condition as received

• In the original or similar packaging

• With the packing slip

• For returns: a note stating why the item is being returned

• For exchanges: a note with the new item and size preferred

*In the event an item arrives damaged or is incorrect, please email us at hello@hyergoods.com with a picture of the item.

We offer free return shipping in the US. If your order does not qualify for free returns, you may return your package the method that suits you best. Please note we do not take responsibility for any items lost in return shipping.

Gift cards are non-returnable and non-refundable. (include, if applicable) 

REFUNDS

Once your return is received and inspected, we will initiate a refund to your method of payment unless there is an issue with the return. In this case, we will notify you through email. Please note, the refund may take up to 15 business days to process/post on your statement and is dependent upon your card issuer's policies. Any shipping costs are non-refundable and will not be deducted when refunding the order/item. 

LATE OR MISSING REFUNDS

If you do not see the credit posted on your statement, please double check and see if the refund is pending. Then contact your credit card company/bank, it may take several business days before your refund is officially posted. If you have done these steps and you still have not received the refund, please contact us at hello@hyergoods.com

SALE ITEMS

Only regular priced items may be returned, sale/clearance items are final sale and cannot be returned.

EXCHANGES

Processing an exchange can take up to 14 business days once we receive the return. A new order will be created provided the item is in stock* and tracking information will be emailed to you once the new order is shipped.

*If the item is sold out, we will email you.

Yes, we ship worldwide!

INTERNATIONAL SHIPPING 

International Orders Are Final Sale (no refunds or exchanges)

• We ship internationally using USPS First Class/Priority Mail and UPS Worldwide/Standard. Calculated rates are shown at checkout.

• The recipient of the order is responsible for the tax and duty fees charged by customs to release the package for delivery

• All International Orders must have a phone # and email for the recipient of the delivery when creating the order

• The delivery estimate for international orders on average is about 10-14 business days dependent upon the country of origin

• If you have not received your package within 30 days, please email us at hello@hyergoods.com. PLEASE NOTE THAT, DUE TO COVID-19, INTERNATIONAL PACKAGES ARE TAKING LONGER THAN NORMAL. WE ARE NOT ABLE TO PROVIDE ANY ADDITIONAL INFORMATION ON DELAYS IF PACKAGES ARE SHIPPED VIA USPS FIRST CLASS INTERNATIONAL MAIL.

Returns, Exchanges and Refunds

If you are not entirely satisfied with your order, we are here to help!

RETURNS/EXCHANGES

All return and/or exchange requests must be filed within 14 days of receipt of the order by emailing us at hello@hyergoods.com. Please let us know the reason for the return/exchange and which item(s) are being returned from your order. In the event of an exchange/return.

All items must be returned ...

• Unused and In the same condition as received

• In the original or similar packaging

• With the packing slip

• For returns: a note stating why the item is being returned

• For exchanges: a note with the new item and size preferred

*In the event an item arrives damaged or is incorrect, please email us at hello@hyergoods.com with a picture of the item.

We offer free return shipping in the US. If your order does not qualify for free returns, you may return your package the method that suits you best. Please note we do not take responsibility for any items lost in return shipping.

Gift cards are non-returnable and non-refundable. (include, if applicable) 

REFUNDS

Once your return is received and inspected, we will initiate a refund to your method of payment unless there is an issue with the return. In this case, we will notify you through email. Please note, the refund may take up to 15 business days to process/post on your statement and is dependent upon your card issuer's policies. Any shipping costs are non-refundable and will not be deducted when refunding the order/item. 

LATE OR MISSING REFUNDS

If you do not see the credit posted on your statement, please double check and see if the refund is pending. Then contact your credit card company/bank, it may take several business days before your refund is officially posted. If you have done these steps and you still have not received the refund, please contact us at hello@hyergoods.com

SALE ITEMS

Only regular priced items may be returned, sale/clearance items are final sale and cannot be returned.

EXCHANGES

Processing an exchange can take up to 14 business days once we receive the return. A new order will be created provided the item is in stock* and tracking information will be emailed to you once the new order is shipped.

*If the item is sold out, we will email you.