Returns & Exchanges

We'll always do our best. If you need to change or cancel an order, email hello@hyergoods.com or reply to your order confirmation as soon as possible, and we'll try to catch it before it ships. Once an order has been processed, we're unable to cancel it.

We get it — life is busy and time flies. While we're not able to take returns outside our return window, you can list it on our peer-to-peer resale site, (RE)HYER GOODS, and recoup your cash by selling directly to our community.

Exchanges can be made through our returns portal for products of the same value. To exchange for a product of lesser or greater value, please place a separate order for the new item.

Yes. Start your return through our returns portal using the order number from the packing slip. Gift returns are issued as store credit to you, so the original purchaser isn't notified.

Items purchased on sale, including with a discount code, may be accepted for exchange or store credit only, unless you are a first-time customer.

Any item discounted 30% or more is considered final sale and cannot be returned or exchanged.

Yes — if you haven't received your item yet (for example, a pre-order), we're happy to honor a price adjustment. Email hello@hyergoods.com with your order number. Once your order has been delivered, we're unable to offer price adjustments.

We honor the return policies of all our partners. For orders placed on Bloomingdale's or Nordstrom, please contact them directly to initiate your return. For orders placed on our website or Madewell.com, follow the instructions above to visit our self-service returns portal and retrieve your label.

To access the portal, you'll need your 5-digit HYER GOODS order number, found on your packing slip.

Every HYER GOODS piece is covered by a one-year warranty against manufacturing defects. For a defect or any repair request, email hello@hyergoods.com with your order number and a few photos, and we'll help make it right.

Carbon offsets are used to negate the environmental impact of shipping our products to your doorstep. All carbon offset purchases are final sale.

Shipping insurance is a great idea! Once your purchase has shipped, this item itself can't be refunded. If you purchased shipping insurance and need to file a claim for a lost, stolen, or damaged package, you can do so through ShipAid's resolution portal.

So sorry for the mix-up — we're here to make it right. Visit our returns portal, select "I received the wrong item," and exchange it for the correct one. We'll provide a free return label, and as soon as your return is in transit we'll send the correct item out to you.

If your item arrives damaged or defective, we'll gladly exchange it. Visit our returns portal, select "Item was damaged," upload a photo, and exchange it for the same item. You'll receive a free return label, and as soon as the damaged item is in transit we'll send a new one out to you.

Gift cards are non-returnable. If you need help picking something out, contact us below!

Please allow 48 hours for your return to be received and inspected once delivered, and an additional 48 hours for your refund to be processed. We'll refund your original method of payment unless there's an issue with the return, in which case we'll notify you by email. Refunds may take up to 15 business days to post to your statement, depending on your card issuer's policies.

If you don't see the credit posted on your statement, first check whether the refund is pending, then contact your credit card company or bank — it can take several business days before a refund officially posts. If you've done these steps and still haven't received your refund, email us at hello@hyergoods.com. If you placed your order on a marketplace, please reach out to them directly about your refund status.